About Us | Contact Us
View Cart

Would I love to interview Lenovo’s Incident Response Team!

By Dan Hadaway | Friday, March 6, 2015 - Leave a Comment

How much can failure be worth?


Dan gets an idea while filling out a “customer satisfaction survey!”
Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . .


ServIcons_ITAudit_01

So though I tried to comment on Lenovo’s site during the early days of their Superfish incident and they wouldn’t let me log in . . .  in the amazingly inept decision to go silent instead of transparent . . . they must have forgotten to shut off the customer satisfaction survey engine.

Okay, I should be nicer . . . . they probably decided to let that part of it continue so they could measure the damages, if possible.  And I don’t blame them.

Frankly, we really do need to be nicer to companies that are struggling with their IT Governance Processes . . . and help them along the path to risk management.  So I’m glad I was not able to put a comment on their site, because when I was trying in vain to register my comment on their bogus post about Superfish not being a problem, my state of irritation would have led to a regrettable comment.  So again the American Monkey Trap saves Dan from an American Monkey Trap (more on that in a future article called . . . . you guessed it . . .  The American Monkey Trap!)

Lenovo had such a great opportunity to turn a lemon into lemonade, and instead they clammed up, probably taking the advise of lawyers rather than incident response experts, and now they have a lot of work to do to rebuild their reputation.

You see, they did NOT have an incident response plan.  Had they proactively developed a plan, and then tested the plan (with their lawyers present), when the Superfish incident hit they surely would have been more transparent and truthful.

So this is what I said in my survey response:

lenovo

So hey, we’ll see if anybody bites on the bait.  I did try calling them, but that was a waste of time . . . well at least given I have very little time these days . . . . I’m too busy updating the Vendor Management Program to address the risk we now face when engaging with hardware vendors . . . .


Original article by Dan Hadaway CRISC CISA CISM. Founder and Managing Partner, infotex

“Dan’s New Leaf” is a “fun blog to inspire thought in the area of IT Governance.”


same_strip_012513


 

Latest News
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]
    Questions about China’s new disclosure laws only highlight the uncertainty about disclosure in general… An article review. China recently made waves in the security world by announcing a new set of data security laws, one of which has added new fuel to a long running debate: how and when should security vulnerabilities be disclosed…and to […]
    Four Conditions … …For Why a Network Can be Anything But a Network! Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . I have to admit that infotex is being called into engineering meetings with larger organizations these days that are NOT community based banks.  We […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]
    If Zero days need Zero clicks, are there any secure devices in the mix? Tanvee Dhir explores the Pegasus spyware. Another technical post, meant to inspire thought about IT Governance . . . . Introduction Over the past couple of weeks, we have seen multiple stories regarding a powerful piece of spyware called Pegasus sold […]
    Our Lead Non-Technical Auditor takes a look at the new AIO Guidance… Architecture, Infrastructure, and Operations (AIO) is the latest booklet released by the Federal Financial Institutions Examination Council (FFIEC) in their line of  IT Examination Handbooks. It is an update to their 2004 Operations booklet and, as the name implies, expands into the areas […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]
    Many organizations still fail to consider the unique risks posed by cloud computing… An article review. Last month thousands of Western Digital MyCloud device owners learned about the risks of cloud-based solutions the hard way: their data had been wiped remotely due to a flaw in the internet-facing component of their external hard drives. While […]
    infotex does not use Kaseya… We are protecting our Clients! Another blog post meant to inspire thought about IT Governance . . . . To all infotex managed security service Clients: As you may be aware there was a large ransomware attack recently that leveraged a remote management tool called Kaseya that is used by many […]
    While we’re not a news service, we often use current events to comment on trends and our services. This blog is intended to get people thinking about topics and trends in Technology Risk Management, through our article reviews, as well as through original blog articles about current events and our MSSP services (such as our […]