About Us | Contact Us
View Cart

Would I love to interview Lenovo’s Incident Response Team!

By Dan Hadaway | Friday, March 6, 2015 - Leave a Comment

How much can failure be worth?

Dan gets an idea while filling out a “customer satisfaction survey!”
Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . .


So though I tried to comment on Lenovo’s site during the early days of their Superfish incident and they wouldn’t let me log in . . .  in the amazingly inept decision to go silent instead of transparent . . . they must have forgotten to shut off the customer satisfaction survey engine.

Okay, I should be nicer . . . . they probably decided to let that part of it continue so they could measure the damages, if possible.  And I don’t blame them.

Frankly, we really do need to be nicer to companies that are struggling with their IT Governance Processes . . . and help them along the path to risk management.  So I’m glad I was not able to put a comment on their site, because when I was trying in vain to register my comment on their bogus post about Superfish not being a problem, my state of irritation would have led to a regrettable comment.  So again the American Monkey Trap saves Dan from an American Monkey Trap (more on that in a future article called . . . . you guessed it . . .  The American Monkey Trap!)

Lenovo had such a great opportunity to turn a lemon into lemonade, and instead they clammed up, probably taking the advise of lawyers rather than incident response experts, and now they have a lot of work to do to rebuild their reputation.

You see, they did NOT have an incident response plan.  Had they proactively developed a plan, and then tested the plan (with their lawyers present), when the Superfish incident hit they surely would have been more transparent and truthful.

So this is what I said in my survey response:


So hey, we’ll see if anybody bites on the bait.  I did try calling them, but that was a waste of time . . . well at least given I have very little time these days . . . . I’m too busy updating the Vendor Management Program to address the risk we now face when engaging with hardware vendors . . . .

Original article by Dan Hadaway CRISC CISA CISM. Founder and Managing Partner, infotex

“Dan’s New Leaf” is a “fun blog to inspire thought in the area of IT Governance.”



Latest News
    Artificial intelligence carries risk, but so does organic ignorance … Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . At a recent conference, I noticed two camps emerging in the debate over artificial intelligence. Some people embrace AI as a tool, while others support Elon […]
    PRESS RELEASE – FOR IMMEDIATE RELEASE BUSINESS NEWS NEW EMPLOYEE FOR INFOTEX We are pleased to announce the appointment of Nathan Taylor as our new Network Administrator at infotex.  “We are very excited to have Nathan join our team as a Network Administrator and look forward to his contributions to maintaining and improving our infrastructure!” […]
    about artificial intelligence . . . And who will protect us from it . . .  Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . Just watched some press on the the Senate hearings over regulating AI. The normal senator faces, Sam Altman of OpenAI, […]
    The Evolution of an Inside Term Used in our Vendor Risk Report Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . Those who audit infotex know that our vendor risk report refers to a couple of our providers as “ransomware companies.” This reference started evolving […]
    Another awareness poster for YOUR customers (and users). Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Check out posters.infotex.com for the whole collection! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape) You are welcome to print out and distribute this around your […]
    New tools could allow unskilled attackers to launch increasingly sophisticated attacks… An article review. Imagine a world where you receive a call from your boss asking you to assist them with something… only it’s not your boss, but an AI being used by an attacker.  This isn’t science fiction, it’s an actual attack that has […]
    Unavailability Strikes Where it doesn’t matter anyway Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . So, I’m writing today’s article from a resort in the middle of Wisconsin.  I want to make sure I’m staying on top of my New Leaf, which is to […]
    . . . and the importance of segregated response. The latest edition of Executive Vice President, Michael Hartke’s article series! In 2007 when I first joined infotex, coming from small to medium sized business general IT support into the world of cybersecurity, the one thing that was very hard for me to internally rectify was […]
    How concerts can help us understand APTs . . . Especially if you use your imagination! Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . My daughter reminded me of a concert Stacey and I attended way back in 2013, in Chicago.  It was one […]
    Mutiny! The Malicious Insider Threat Webinar Registration A Webinar-Video It is often awkward to bring up the one attack vector most of us have not addressed. The malicious insider threat. Even if we can flaunt all statistics and claim that the likelihood of an insider attack is low in our bank, the impact is still […]