Customer Awareness

Expand Your Customer Education Channels

The Philadelphia Federal Credit Union alerts its customers to potential fraud. Our friend Dennis Teague of MainSource Financial Group found this excellent post by Krebs. It suggests that all banks should consider a sticker on their doorways or on a sign in the teller line t...

Password Security: Not So Secure

Password Security: Not So Secure Crackers Are Catching Up How strong do you think your password is? Unfortunately, it’s probably not as strong as you think it is. Over the last 5 years, there has been a quantum leap in the field of password cracking. Computers are faster, pr...

The case against Dan Hadaway!

The one thing everyone knows about me is that I believe firmly in Awareness Training. I actually go so far as to declare that “awareness is 9/10’s of the battle.” If you’ve ever been to one of my workshops, or if you’ve ever been audited by infotex...

Customer Education Simplified

Many banks are still unsure of what they should be doing to come into compliance with the FFIEC’s 2011 Supplement to the 2005 Guidance on Authentication in the internet banking environment. This is true especially as the supplement relates to customer education. In ...

List of Controls

The FFIEC supplement is clear: you must provide a list of controls (or resources as to where to learn about controls) to your high-risk customers. Security Awareness Training This re-brandable document allows you to meet that requirement while helping your customers! Only ...

Commercial Customer Awareness Training Checklist

This checklist not only serves as an agenda for a one-on-one meeting with your high-risk commercial customers, but it also goes so far as to allow the ISO (or other appropriate individual) to “risk-rank” deficiencies. Security Awareness Training Makes a great t...

Social Media Development Standards

Social Media Development Standards: This document provides guidance to social media site developers so that all vulnerabilities exposed in the social media risk assessment process are properly addressed. Customizing this document to your organization will help your team ...

Commercial Customer Awareness Training Flyer

Commercial Customer Awareness Training Flyer and Checklist: This re-brandable flyer template makes a GREAT agenda for your one-on-one training with your commercial customers. It has tear-out pages for ACH, Wire Transfer, Business Billpay, and other high-risk transactions....

Identity Theft Prevention Flyer

Identity Theft Prevention Flyer: This re-brandable flyer template is intended to aid your customer training, but also makes an excellent flyer to deliver to customers during a disclosure incident. It is focused more on identity theft and prevention than on-line safety. F...

Public Presence Content Checklist

Public Presence Content Checklist: An audit checklist we use when we perform an Internet Banking Controls audit. Definitely makes a great tool to ensure that you are properly addressing your public presence. For a better deal, purchase as part of the Social Media Policy ...

Customer Awareness

Expand Your Customer Education Channels

Password Security: Not So Secure

The case against Dan Hadaway!

Customer Education Simplified

List of Controls

Commercial Customer Awareness Training Checklist

Commercial Customer Awareness Training Flyer

Identity Theft Prevention Flyer

Public Presence Content Checklist

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General: (800) 466-9939

General: (800) 466-9939

General: (800) 466-9939