Customer Awareness

The case against Dan Hadaway!

The one thing everyone knows about me is that I believe firmly in Awareness Training. I actually go so far as to declare that “awareness is 9/10’s of the battle.” If you’ve ever been to one of my workshops, or if you’ve ever been audited by infotex...

Customer Education Simplified

Many banks are still unsure of what they should be doing to come into compliance with the FFIEC’s 2011 Supplement to the 2005 Guidance on Authentication in the internet banking environment. This is true especially as the supplement relates to customer education. In ...

List of Controls

The FFIEC supplement is clear: you must provide a list of controls (or resources as to where to learn about controls) to your high-risk customers. Security Awareness Training This re-brandable document allows you to meet that requirement while helping your customers! Only ...

Commercial Customer Awareness Training Checklist

This checklist not only serves as an agenda for a one-on-one meeting with your high-risk commercial customers, but it also goes so far as to allow the ISO (or other appropriate individual) to “risk-rank” deficiencies. Security Awareness Training Makes a great t...

Social Media Development Standards

Social Media Development Standards: This document provides guidance to social media site developers so that all vulnerabilities exposed in the social media risk assessment process are properly addressed. Customizing this document to your organization will help your team ...

Commercial Customer Awareness Training Flyer

Commercial Customer Awareness Training Flyer and Checklist: This re-brandable flyer template makes a GREAT agenda for your one-on-one training with your commercial customers. It has tear-out pages for ACH, Wire Transfer, Business Billpay, and other high-risk transactions....

Identity Theft Prevention Flyer

Identity Theft Prevention Flyer: This re-brandable flyer template is intended to aid your customer training, but also makes an excellent flyer to deliver to customers during a disclosure incident. It is focused more on identity theft and prevention than on-line safety. F...

Public Presence Content Checklist

Public Presence Content Checklist: An audit checklist we use when we perform an Internet Banking Controls audit. Definitely makes a great tool to ensure that you are properly addressing your public presence. For a better deal, purchase as part of the Social Media Policy ...

Consumer Awareness Training Flyer

Consumer Awareness Training: This re-brandable flyer template allows you to present information to your consumers on how they can better protect themselves on-line. You can re-brand it as a flyer that you hand out in the bank, or you can use portions of it for posts on your...

Mobile Banking Tips and Trends

Mobile Banking Tips and Trends This re-brandable flyer template focuses in on your customers’ use of smart phones and mobile banking, and makes great fodder for your social media presence as well! For a better deal, purchase as part of the Customer Awareness Kit! All ...

Customer Awareness

The case against Dan Hadaway!

Customer Education Simplified

List of Controls

Commercial Customer Awareness Training Checklist

Commercial Customer Awareness Training Flyer

Identity Theft Prevention Flyer

Public Presence Content Checklist

Consumer Awareness Training Flyer

Mobile Banking Tips and Trends

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General: (800) 466-9939

General: (800) 466-9939

General: (800) 466-9939