Expand Your Customer Education Channels
The Philadelphia Federal Credit Union alerts its customers to potential fraud.
Our friend Dennis Teague of MainSource Financial Group found this excellent post by Krebs. It suggests that all banks should consider a sticker on their doorways or on a sign in the teller line that addresses Information Security as a component of your customer education program. The suggestion in the Krebs article is along the lines of “You may be in danger of fraud if you are…”
The idea was sent to Krebs by @spacerog, who snapped a picture of a sign while waiting in line at the Philadelphia Federal Credit Union. Infotex believes that financial institutions should “open every communication channel available” to your customer education program, including music-on-hold, your marketing website, messaging on the way into your sites, splash pages on your web site, signs in your bank, posters you hand out to customers, your Facebook posts, your print, radio, and TV commercials, communication between you tellers and your customers, your loan officers and your customers, and your entire team and the public-at-large. Every channel should be leveraged. This is one example: All Banks Should Display A Warning Like This