Expand Your Customer Education Channels
The Philadelphia Federal Credit Union alerts its customers to potential fraud.
Our friend Dennis Teague of MainSource Financial Group found this excellent post by Krebs. It suggests that all banks should consider a sticker on their doorways or on a sign in the teller line that addresses Information Security as a component of your customer education program. The suggestion in the Krebs article is along the lines of “You may be in danger of fraud if you are…”
The idea was sent to Krebs by @spacerog, who snapped a picture of a sign while waiting in line at the Philadelphia Federal Credit Union. Infotex believes that financial institutions should “open every communication channel available” to your customer education program, including music-on-hold, your marketing website, messaging on the way into your sites, splash pages on your web site, signs in your bank, posters you hand out to customers, your Facebook posts, your print, radio, and TV commercials, communication between you tellers and your customers, your loan officers and your customers, and your entire team and the public-at-large. Every channel should be leveraged. This is one example: All Banks Should Display A Warning Like This
Another awareness poster for YOUR customers (and users). Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape) You are welcome to print out and distribute this around your office.
Intelligence agencies from five nations contributed to the new advisory… An article review. For the first time, the cybersecurity divisions of the nations in the “Five Eyes” alliance (The United States, United Kingdom, Canada, Australia and New Zealand) have released a joint advisory concerning incident response. The report, available here, does not provide a complete […]
PRESS RELEASE – FOR IMMEDIATE RELEASE BUSINESS NEWS NEW EMPLOYEE FOR INFOTEX infotex has just hired Nathan Harrell, to be a new Engagement Coordinator to assist with all communications between both current and prospective Clients. “We’re really excited to have Nate joining the team to help us keep the channels of communication open!” says Bryan […]
A Webinar-Movie Short Back by popular demand! Our Board Awareness Training program continues with this movie, entitled Vulnerability Management for Directors, that can be presented directly to your board of directors.
Nearly half of all companies expect a security issue due to telecommuting… An article review. A few months ago we discussed a warning from the Department of Homeland Security regarding hackers taking advantage of the business disruptions caused by COVID-19, and according to an article shared with us by our friend Wes Pollard it appears […]