About Us | Contact Us
View Cart

Expand Your Customer Education Channels

By Vigilize | Thursday, November 29, 2012 - Leave a Comment

The Philadelphia Federal Credit Union alerts its customers to potential fraud.

Our friend Dennis Teague of MainSource Financial Group found this excellent post by Krebs. It suggests that all banks should consider a sticker on their doorways or on a sign in the teller line that addresses Information Security as a component of your customer education program. The suggestion in the Krebs article is along the lines of “You may be in danger of fraud if you are…”

The idea was sent to Krebs by @spacerog, who snapped a picture of a sign while waiting in line at the Philadelphia Federal Credit Union. Infotex believes that financial institutions should “open every communication channel available” to your customer education program, including music-on-hold, your marketing website, messaging on the way into your sites, splash pages on your web site, signs in your bank, posters you hand out to customers, your Facebook posts, your print, radio, and TV commercials, communication between you tellers and your customers, your loan officers and your customers, and your entire team and the public-at-large. Every channel should be leveraged. This is one example: All Banks Should Display A Warning Like This


Latest News
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Check out posters.infotex.com for the whole collection! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around […]
    The joint cybersecurity advisory includes the 15 most exploited vulnerabilities reported in 2021… An article review.  While a lot of attention is focused on previously undisclosed or “zero day” attacks, some of the most likely attack vectors are vulnerabilities that have been widely known for weeks or even months.  That’s according to a new joint […]
    Threats are changing, EDR can help us adapt . . . Today’s advanced persistent threat (APT) understands that the IT landscape has changed. In the post-COVID age, more and more organizations have adopted some form of work from home.  While WFH offers many conveniences, it also imparts increased risks. BitSight conducted a 2021 study of […]
    The Five Precepts of IT Vendor Management Webinar-Movie We’re going back to basics on Vendor Management. This webinar will give you a training tool to help out that new person that is starting to take on the gargantuan task that is Vendor Management.
    A new way of helping people “read” new guidance… Look for more in the future! To save you time, we are proud to present “Adam Reads” . . . recorded versions of our Guidance Summaries! Below you can find an embedded player for the audio file. If you are having issues with that working, you […]
    You think you’ve finally found stability in your to-do list. Your goals are set, and you’re even making great progress on them all. Audit findings: all addressed. Management requests: Under control. Heck, you might even be able to leave the office five minutes early at least once this year. Then BAM! A press release from […]
    Software Bill of Materials (SBOMs) are becoming more and more important. . . We are all very familiar with one aspect of the software supply chain – updates.  New features, bug fixes, and performance upgrades are a regular occurrence to any device’s lifecycle, however what if these kinds of updates also include deliberately malicious code? […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Check out posters.infotex.com for the whole collection! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around […]
    According to a new survey, more organizations than ever are reporting problems with cybersecurity staffing… An article review. While pandemic related mandates and restrictions are gradually being lifted across the country, many organizations are still feeling the effects in one important area: staffing.  That’s according to ISACA’s annual State of Cybersecurity survey, which asked over […]
    Understanding Banking Trojans… Another Technical Article by Tanvee Dhir! What are Banking Trojans? A trojan is a malicious program that masquerades as a genuine one. They are often designed to steal sensitive information from users (login passwords, account numbers, financial information, credit card information, etc.). A banking trojan is a malicious computer program designed to […]