Authenticating Callers

The art of “out-of-wallet” questions! When somebody calls wanting information that is sensitive (such as social security numbers, account numbers, account balances, the names of applications on our network, names of personnel, etc.), we must “authenticate” them prior to giving out information.  “Pretext calling” is a rising attack vector used in both orchestrated attacks by professionals […]

Strong Passwords

A quick explanation of what we mean by “strong passwords” meant to be used in security reminders.