Three Little Phrases
There are three little sayings that should accompany your approach to protecting our customers’ information: The three little words, the four magic words, and the three fastest words:
- The Three Little Words: “For your protection.” Use these words when enforcing customer-oriented authentication procedures.
- Four Magic Words: “Can I help you?” When you come across an unauthenticated visitor. (An unauthenticated visitor is anybody who is in a private space that is not accompanied or wearing a visitor badge.)
- Three Fastest Words: “Have a seat.” When authenticating visitors, simply and professionally say, “Have a seat” as you are picking up the phone. It’s that easy. It doesn’t come off as uncooperative.
If you can see your procedure as starting with these phrases, your life will be much easier. You’ll follow policy, your customers (or callers or visitors) will see the procedures in a more positive light, and all will be happy!
Click here for more information about User Awareness Training!
The purpose of Vigilize is to respond to ISOs’ complaints that users never read ISO’s “ongoing security awareness training reminders.” Our tweets are designed to be copied into the subject line of your awareness reminder, with the language on these pages put into the body. The goal is that the user will have to read the subject line to know to delete the message, and if they understand the subject line the reminder is communicated. If not, they will go into the message and read the reminder.
Feel free to use Vigilize in your own Security Awareness Program. Let us know if you have any ideas, suggested tweets, or ways to improve this FREE service.
Leave a comment
While we’re not a news service, we often use current events to comment on trends and Read more
Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governan Read more
The Internet of Things and privacy continue to present challenges to businesses… An Read more
Another awareness poster for YOUR customers (and users). Now that we have our own em Read more