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Three Little Phrases

By Dan Hadaway | Friday, July 23, 2010 - Leave a Comment

There are three little sayings that should accompany your approach to protecting our customers’ information:  The three little words, the four magic words, and the three fastest words:

  • The Three Little Words:  “For your protection.”  Use these words when enforcing customer-oriented authentication procedures.
  • Four Magic Words:  “Can I help you?”  When you come across an unauthenticated visitor.  (An unauthenticated visitor is anybody who is in a private space that is not accompanied or wearing a visitor badge.)
  • Three Fastest Words:  “Have a seat.”  When authenticating visitors, simply and professionally say, “Have a seat” as you are picking up the phone.  It’s that easy.  It doesn’t come off as uncooperative.

If you can see your procedure as starting with these phrases, your life will be much easier.  You’ll follow policy,  your customers (or callers or visitors) will see the procedures in a more positive light, and all will be  happy!

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Intended Use:

The purpose of Vigilize is to respond to ISOs’ complaints that users never read ISO’s “ongoing security awareness training reminders.”  Our tweets are designed to be copied into the subject line of your awareness reminder, with the language on these pages put into the body.  The goal is that the user will have to read the subject line to know to delete the message, and if they understand the subject line the reminder is communicated.  If not, they will go into the message and read the reminder.

Feel free to use Vigilize in your own Security Awareness Program.  Let us know if you have any ideas, suggested tweets, or ways to improve this FREE service.

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