Are you ready to integrate the Supplement compliance requirements with your existing awareness training program? Our own Dan Hadaway CRISC, has arranged to deliver a workshop on awareness training with the Community Bankers Association of Ohio and the Indiana Bankers Association that will not only show how banks are accomplishing this daunting task, but he’ll also provide deliverables and instruction on how to take your existing technology training programs for employees, customers, and directors alike to the next level!
The Community Bankers Association of Ohio’s workshop is scheduled for 04/17/12.
Registrations are currently being taken for the CBAO workshop.
The Indiana Banker Association’s workshop is scheduled for 06/06/12.
Registration will be available soon!
Supplement Compliance Part Two! Awareness Training for Customers, Users, and the Rest of the Bank!
If you have read the FFIEC’s Supplement to Authentication in an Internet Banking Environment released in June 2011 (“the supplement” to the 2005 Authentication Guidance), you now know that the FFIEC wants banks to provide awareness training to the consumer. How can this be done in an organic way? How do we integrate our response to this compliance requirement into “the rest of the bank?” How can we leverage what we already have in order to achieve this objective?
Technology Compliance Training
Because IT Governance is a team effort, awareness is the most important control. GLBA Compliance touches on all four corners of the bank: from your board through your management team, IT staff, and network users to your customers. Financial institutions must maintain an appropriate training program for all levels at the bank, stressing the threats and vulnerabilities financial institutions face, and helping team members understand their role in mitigating information security risk.
Agenda
- GLBA Compliance Training Regulations
- Awareness at all “Levels” of the Institution
- Alternative Approaches to Training
- Ongoing Training: Reminders and Exercises
- Tying the Audit Report to the Ongoing and Annual Training Program
- The Acceptable Use Policy (AUP)
- Creating Your Own Annual Training Workshop
- An Example Annual Training Workshop
- Due Diligence Exercises
- Programmatic Approach to Awareness
Deliverables (Templates)
- Free Access to infotex’s Customer Awareness Training Kit (a $495 value).
- Awareness Training Program Boilerplates
- Customer Awareness Kit
- Customer Awareness Strategy
- Training Outlines
- User Awareness Training PowerPoint Presentation
- User Awareness Comprehension Test
- Access to Our Workshop Portal and Appropriate Boilerplates
This “train the trainer” workshop is directed to information security officers, compliance personnel, training personnel, branch managers. Anyone involved in developing training programs for how users are expected to treat Information in the bank should attend this hands-on workshop.
Consider Sending More Than One Person!
Technology Compliance Training works best when a programmatic approach is developed through an organic, multi-disciplinary process. The best program is the one designed by a team including technology, compliance, security, and branch personnel. This workshop comes with deliverables that can be customized to your bank’s needs. One of the deliverables is a PowerPoint that can be used to provide annual training. Sending several trainers to see the demonstration of this PowerPoint will help you customize this approach to the unique needs of your bank.
About the Speaker
Dan Hadaway CRISC, CISA, CISM
Dan, who is the President of infotex, an Indiana Bankers Association Preferred Service Provider, comes from an entrepreneurial background which gave him his first experience managing the IT governance process in 1984. Prior to founding infotex in 2000, he had overseen software development projects, e-commerce application development, and many network installation projects. He wrote his first Acceptable Use Policy in 1986, and conducted his first Information Technology risk assessment in 1989.
Dan focused infotex on the banking industry in 2003 when he oversaw the acquisition of Paradigm Shift Security. He now works extensively with banks, engaging in projects ranging from IT Audits to Awareness Training to GLBA Compliance Consulting. He tailors his consulting to any size bank, working on simple user-level policies with banks as small as one location, to providing board and management-level regulatory compliance training for Fortune 500 companies. His primary strength is the use of risk management fundamentals to help banks determine where they need to be on the compliance spectrum.
