About Us | Contact Us
View Cart

New Control For E-mail Auto-Fill Vulnerability

By Dan Hadaway | Thursday, October 31, 2013 - Leave a Comment

By now our risk assessments should have led us to concern about the risk of accidentally addressing a sensitive e-mail message to the wrong person. A person needs to send a message to “Jane Doe” and she accidentally chooses “Jane Plain” instead. This can be costly: E-mail gaffe leads to billion-dollar news leak.

So for the past several years, the controls we have been preaching for this include:

  1. Being more careful. Warn your employees of this risk.

  2. Have an incident response plan. And consider whether you want to make your comfortable reporting an incorrectly addressed sensitive e-mail.

  3. Show your employees how to disable this feature if they feel they need to. (Or if they have accidentally sent incorrectly addressed sensitive e-mails.)

  4. Show your employees how to shut off auto-send and then review the messages in their outbox before they press send.

Today we ran across a new control for this, suggested by one of our Clients. This is the first we’ve heard of this control. It was a common sense suggestion by a user who had accidently mis-addressed a message a few years back, and thus had been thinking about the problem for a while.

But our Client is now in the HABIT typing the e-mail message first, and THEN typing in the address. She says that this solves many problems for her, including:

  1. The likelihood of her accidentally mis-addressing a message is reduced because when you open an e-mail your mind is often focused on what you want to type, so you are more apt to make a mistake.

  2. She is more aware of who she should send the message to AFTER typing it, and thus she finds herself in her fellow-employees’ inbox less times than before,

  3. Making this change also got her into the habit of carefully checking the “to” line before pressing send.

We love it when our Clients invent new controls that seem to make sense. Let us know how this works for you!


Dan Hadaway CRISC, CISA, CISM
Founder and President, Infotex

“Dan’s New Leaf” is a “fun blog to inspire thought in the area of IT Governance.”

 

Latest News
    As the investigation of the SolarWinds Hack was ongoing, another hack stole some of the limelight… This is the final update on the SolarWinds hack unless a major development comes to light. You can see the previous article here: “Autopsy of the SolarWinds Hack Update“. One of the largest cyber-espionage campaigns in the history of […]
    Employees working from home may find it more difficult to follow security policies… An article review. The surge in employees working from home during the pandemic created many headaches for IT departments around the world, many of whom had no telecommuting policies or procedures before the start… but what about the employees who had to […]
    A Webinar-Movie infotex presents the 2021 update of a previously released webinar presented by our Lead Non-Technical Auditor, Adam Reynolds. This movie-short is intended for those who are planning to participate in an infotex Incident Response Test. Not sure about the importance of an Incident Response Test? Check out onetest.infotex.com for more information! Please let […]
    PRESS RELEASE – FOR IMMEDIATE RELEASE BUSINESS NEWS INFOTEX PROMOTES BRYAN BONNELL TO DIGITAL MEDIA MANAGER infotex, the Managed Security Service Provider, announced Bryan Bonnell’s promotion from Senior Data Security Analyst to Digital Media Manager.  “He will continue his normal DSA duties on a limited basis, because we want everybody to stay in touch with […]
    PRESS RELEASE – FOR IMMEDIATE RELEASE BUSINESS NEWS RYAN HENSLER OF INFOTEX, EARNS CISSP CERTIFICATE Ryan Hensler, Senior NOC Associate of infotex, Inc., recently received the CISSP certification. “Ryan has proven himself to be a seasoned security professional both in his work for infotex and now through achieving this certification.” said Sean Waugh, Information Security Officer. […]
    Dubious app store subscriptions bring in hundreds of millions of dollars in revenue… An article review. When it comes to malicious applications you’re probably familiar with things like malware and ransomware, and you have ways to avoid them.  Modern desktop and smartphone operating systems have built-in malware detection tools, and some web browsers even automatically […]
    Another Manifesto A supply-chain manifesto by the author of Never Say Never: A Password Manifesto! Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . [Sssshh.  Turn out the lights.  Let’s lower our inner voices, as I have something to propose that might be a bit […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office.  
    While malware and security exploits continue to make headlines, the majority of reported security incidents involve phishing… An article review. With all the attention given recently to security incidents involving software exploits and high-profile malware attacks, it would be easy to believe that they represented the most likely incidents you may encounter in the wild.  […]
    Implementing Protective DNS could help your organization avoid attack… An article review. Noting the risks still associated with the Domain Name System (DNS), the National Security Agency and the Cybersecurity and Infrastructure Security Agency (CISA) have recently released new guidance on the selection and use of a Protective DNS service (PDNS). The guidance, released in […]