About Us | Contact Us
View Cart

I think “three.”

By Dan Hadaway | Wednesday, May 12, 2010 - Leave a Comment

Whenever I want to simplify what I have to do to protect the bank from scammers, I think three.  Three Simple Words start Three Little Steps in a procedure that will protect all of three of us!

We do not have to be rude when we “authenticate” users.  And users need to be authenticated anytime something is out of the ordinary.

For example, if someone calls asking for information about a customer that is supposed to be sensitive . . . . you know . . . . account numbers, social security numbers, check numbers, etc. . . . all you need to do is say three words:

For your protection!three words, three steps, three people we're protecting

And then something like, “our policy is to properly identify you.”  Then you can ask out of pocket questions.

And then you would confirm the person’s access to information.  It’s that simple!  In fact, we like to summarize this by saying there’s just three easy steps to protecting access to information.

You must confirm a person’s authority to access information through you!

I remember when I was growing up they were selling really cool buttons at a 4-H fair, and one of the popular pins was “Question Authority.”  This is really what we’re saying you need to do.

To illustrate the point, here’s an example of something that happens often:  say one of your supervisors just resigned, and during the two-week notice period you are asked for information that you don’t normally provide this person.  IT IS YOUR JOB, because access to information is going through you, to appropriately confirm your supervisor’s clearance to that information.  You are not being impolite or insubordinate, you are following policy.  And it’s for your protection as well as your supervisor’s.  But ultimately, it’s for our customers protection as well!

“For your protection” . . . . the three simple words . . . . applies to us as well as our customers.  If your supervisor is NOT supposed to have access to the information, it looks bad for you as well as your supervisor, even if there is no malicious intent.  In fact, there’s actually three entities that the three simple words protect:  First and foremost:  our customers.  Secondly: the person wanting the information.  And finally:  you, the person accessing the information.

The good thing about our bank is that we try to get to know our customers.  And because of that, when you are asked for information that’s outside the normal bounds, it’s normal to feel like maybe you shouldn’t follow procedure and “confirm authority”, ESPECIALLY when you know the person.

But it’s for the person’s protection as well as yours, and it’s a great opportunity to politely educate our customers so they know what to expect EVERYWHERE they are giving out their private information.

Latest News
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]
    Questions about China’s new disclosure laws only highlight the uncertainty about disclosure in general… An article review. China recently made waves in the security world by announcing a new set of data security laws, one of which has added new fuel to a long running debate: how and when should security vulnerabilities be disclosed…and to […]
    Four Conditions … …For Why a Network Can be Anything But a Network! Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . I have to admit that infotex is being called into engineering meetings with larger organizations these days that are NOT community based banks.  We […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]
    If Zero days need Zero clicks, are there any secure devices in the mix? Tanvee Dhir explores the Pegasus spyware. Another technical post, meant to inspire thought about IT Governance . . . . Introduction Over the past couple of weeks, we have seen multiple stories regarding a powerful piece of spyware called Pegasus sold […]
    Our Lead Non-Technical Auditor takes a look at the new AIO Guidance… Architecture, Infrastructure, and Operations (AIO) is the latest booklet released by the Federal Financial Institutions Examination Council (FFIEC) in their line of  IT Examination Handbooks. It is an update to their 2004 Operations booklet and, as the name implies, expands into the areas […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]
    Many organizations still fail to consider the unique risks posed by cloud computing… An article review. Last month thousands of Western Digital MyCloud device owners learned about the risks of cloud-based solutions the hard way: their data had been wiped remotely due to a flaw in the internet-facing component of their external hard drives. While […]
    infotex does not use Kaseya… We are protecting our Clients! Another blog post meant to inspire thought about IT Governance . . . . To all infotex managed security service Clients: As you may be aware there was a large ransomware attack recently that leveraged a remote management tool called Kaseya that is used by many […]
    While we’re not a news service, we often use current events to comment on trends and our services. This blog is intended to get people thinking about topics and trends in Technology Risk Management, through our article reviews, as well as through original blog articles about current events and our MSSP services (such as our […]