We are pleased to announce that Dan Hadaway has been selected as a remunerated speaker for two sessions at this year’s EPCOR Payment Conference. The EPCOR Payments Conference is the premier conference events for payments professionals from financial institutions throughout the central United States. The conference features a broad spectrum of payments experts focusing on the challenges and solutions facing financial institutions.

The conference will be held at the Hyatt Regency in Columbus, Ohio from April 19th through the 21st. The sessions are beneficial to anyone working in Operations, Compliance, Deposit/Product Services and Cash Management covering ACH, check, card, and other electronic payments, as well as fraud and risk in payments.

For this year’s event, Dan has selected as his session topics his presentations titled “A Flood Comes One Drop at a Time” and “The Horse, Then the Cart: Controlling Mobile Banking Risk.” Following are brief descriptions of each session:

• A Flood Comes One Drop at a Time
  What is the best way to combat fraud? It’s simple, right? The simple act of following policies and procedures will thwart fraudsters, cyber-thieves, and costly customers alike! Yet, how do we ensure compliance with policies and procedures? Isn’t that the real trick? Have you tried a well-designed “awareness training program?” In this talk, Dan will share simple, easy and time-effective ways to create a constant trickle of interesting “messages” that continually keep up the guard of the front-line employees. With a well-executed ongoing awareness training program—using the tricks, resources, videos, links, puzzles, and games Dan will provide in the talk—it will be like a flood of awareness hit your staff . . . . one drop at a time!

The purpose of this session is to:

• Make the case for a proactively designed “program” that includes many different channels working interactively and in coordination with each other.
• Expound upon the “Awareness Training Lifecycle” providing many takeaways in the forms of tricks, resources, videos, links, puzzles, and games centered around information security and fraud prevention.
• Provide lots of resources, tools, and boilerplates that can be used in creating an Awareness Training Program.

• The Horse, Then the Cart: Controlling Mobile Banking Risk
  Whether we’re offering fully engaged Mobile Banking solutions, dipping our toes in the water with text-based notifications, or are simply waiting proudly to be safe, late majority adapters . . . . we all know that the many technologies under the umbrella called “Mobile” present interesting and new risks. How are we going to respond when our customers blame US for their lost smart phones? What new attack vectors come with the rise of scary ideas like Consumer Capture or websites like Mint? What quick and cost-effective steps can banks take now, regardless of where we are in adoption, to identify and respond to this risk? In this presentation, Dan will walk us through the top five controls . . . . and illustrate the risks they are intended to mitigate.

The purpose of this session is to:

• Help a wide variety of banks, regardless of where they are in the deployment of Mobile Banking technology, understand the risks and problems that Mobile Banking presents.
• Enumerate the steps a financial institution can take to mitigate these risks and avoid common problems.
• Deliver takeaways in the form of a set of boilerplate policies, procedures, and tools that can be used to customize a Mobile Banking Security Program to any size financial institution.

About Dan Hadaway
Dan Hadaway founded Infotex in 2000 to help banks comply with the then-new Gramm Leach Bliley Act. Since then he has grown the firm to be a leading Managed Security Service Provider (MSSP) that also provides IT Audit services as well as IT Governance consulting. As one of the first to hold a CRISC designation, Dan helped write the review manual for the Certified in Risk and Information Systems Control certification (CRISC), which recognizes professionals for their knowledge of enterprise risk and their ability to design, implement, monitor and maintain information system controls to mitigate such risk. Dan speaks regularly at conferences and conventions, and facilitates an annual IT Security Conference for banks. His often humorous writings have been published in several publications, including Hoosier Banker and BankNotes.

For additional information about the conference, here is the EPCOR brochure (PDF version):     EPCOR Payments Conference – Spring 2011