It has come to our attention from one of our clients that their customers (and other community banks’ customers) are currently receiving a higher than normal volume of social engineering pretext calls.
It was reported to us that the calls received do not specify any bank, but are simply automated calls stating that the recipient’s card has been deactivated. The calls are going to cell phones, so it is very possible the scammers have other information related to the people they are calling rather than direct bank or account information.
Because of the increased volume of social engineering calls, now would be a good time to remind your customers… either in the lobby via flyers or on your website, to be vigilant in what information they provide and by what method they provide that information.
Here is a link to our white papers page, which includes a couple of articles pertaining to customer awareness. These may be helpful to you and to your customers in your ongoing Customer Awareness Campaign.