About Us | Contact Us
View Cart

Alert Fatigue: A Problem With Few Easy Solutions

By Vigilize | Sunday, June 3, 2018 - Leave a Comment

Getting a message to the user is one thing, having them see it is another…


An article review.


ServIcons_ITAudit_01

In IT we often focus on identifying and communicating risk: to our users, to our superiors and to others in the field. Over the years, we’ve even developed new tools and methods to identify issues and notify the right people–there are few times an IT professional isn’t available through some device or another! One thing that we haven’t been able to make a lot of progress on, however, is making people–especially end users–really aware. 

It’s a problem outside of IT as well. A recent CBC News article on the roll-out of an Amber Alert system in Canada provides a great example: cell phones 15 hours away from the incident in question were receiving multiple alerts, and many reported that they were “tuning them out.” If this is how people respond to a missing child, what are the odds they’re going to pay that much attention to your new user agreement, or a pop-up about a suspicious file attachment?

Now we don’t believe people are ignoring a missing child on purpose, of course! The problem arises when you have too many devices making too many demands on your time. Something has to get tuned out, and it is often that pop-up dialog box when opening an email or your phone buzzing on your desk. An alarm that goes off too often loses the ability to alarm people.

Unfortunately, it’s an issue that is easy to talk about but much harder to solve. Our own Dan Hadaway is working on a Dan’s New Leaf post that will help shed some light on the subject, though, and you can look for it here soon.


Original article by CBC News.


same_strip_012513


 

Latest News
    Today we present a special BONUS awareness poster for YOUR customers (and users).  This update to the April 2022 Awareness Poster takes some cues from the Dan’s New Leaf article: Why Local? Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Check out posters.infotex.com for the […]
    Awareness is 9/11’s of the battle, if we use it! Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . One of my old college buddies hates banks.  He was turned down for a loan a long time ago and just can’t let go.  I actually […]
    PRESS RELEASE – FOR IMMEDIATE RELEASE SERVICE NEWS Dateline: Dayton, IN, June 22, 2022 We are proud to announce that infotex will now be supporting Endpoint Detection and Response (XDR/MDR)! We can manage/monitor solutions you already have or offer one as part of our service while still maintaining a segregated response posture. In recent years […]
    Over 85 percent of surveyed companies report having no  centralized monitoring of networked industrial devices… An article review. If you are involved in IT within your organization, you’re probably aware of the importance of being able to monitor relevant activity from your networked devices, especially if your organization is involved in healthcare, finance, or government.  […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Check out posters.infotex.com for the whole collection! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around […]
    We always strive to bring you the best content that we possibly can. Your opinion on any content, presentation, service, or anything else you have received from us is important! Please click the button below to let us know how we are doing!  
    What to Expect in an Annual Information Security Report to the Board Webinar-Movie Information security ranks as a top risk to financial institutions, both in terms of likelihood and overall impact. It is important that boards receive annual comprehensive reporting from management about the information security risks and incidents, and the actions taken to address […]
    The Five Precepts of IT Vendor Management Webinar-Movie We’re going back to basics on Vendor Management. This webinar will give you a training tool to help out that new person that is starting to take on the gargantuan task that is Vendor Management.
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Check out posters.infotex.com for the whole collection! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around […]
    The joint cybersecurity advisory includes the 15 most exploited vulnerabilities reported in 2021… An article review.  While a lot of attention is focused on previously undisclosed or “zero day” attacks, some of the most likely attack vectors are vulnerabilities that have been widely known for weeks or even months.  That’s according to a new joint […]