About Us | Contact Us
View Cart

40% of Consumers Attacked DAILY or WEEKLY!

By Vigilize | Friday, October 31, 2014 - Leave a Comment

The case for customer education . . .

The fact is, when two customers walk into your establishment, one is probably being attacked RIGHT NOW!


The results of a Microsoft study revealed in this article by Warwick Ashford of Computer Weekly, is very timely, as they come during an ongoing debate about the legal risk exposure versus the security risk mitigation that arises when you provide educational materials about Information Security to your customers.  Fortunately, for financial institutions, customer education is a required process (see the 2011 Supplement to the FFIEC’s 2005 Guidance on Authentication in an Internet Banking Environment.”

We believe this is fortunate because we believe that customer education is not only a good mitigating control from a legal, security, and reputational risk perspective, but we also believe it is good customer service.  In fact, we can’t understand why anybody would NOT want to offer to help protect their customers.

“The reputation of a thousand years can be destroyed by one act . . . . “

– Confucious

We feel that customer education should go BEYOND the requirements of any one regulation and establish some basic habits as a means of defending America by educating her!

And the article backs this up, with these facts from a Microsoft Study:

  • Four in 10 US citizens experience weekly and even daily attempts to access their personal information and other data while using PCs online.
  • 18% of more than 1,000 US adults polled in August 2014 reporting daily or weekly fraud attempts via mobile phones
  • 22% reported fraud attempts on their tablet computers.

If you do not let 40% of your customers know what they need to do to help you protect your information, in our opinion you could be exposed to:

  1. Customers more likely to suffer from fraud, putting you in the middle between them and the bad guys.
  2. Inaccurate accusations that you, not the customer, compromised information.
  3. Lawsuits because you did not share this information with your customers.

Thus, we believe you should focus in on a Customer Education Program.  We have templates to help you with this, have set up a blog on the subject (cat.infotex.com if you want to remember it!), and Dan Hadaway writes about it in the Hoosier Banker Magazine, and will be talking about Customer Education at the November 2014 IBA IT Security Conference!

Click Here To Read the Full Article

The above is what we call an “Article Review.”  It is part of our attempt to help our readers find excellent reading materials to back up important technology risk management concepts.  We try not to include articles that are merely news or additional news about mainstream issues.  Instead, we try to highlight articles that our “typical clients” should be sure to read, or that are about concepts “outside the mainstream media.”  infotex does not intend to endorse views representated by the writers of the articles we review, nor do we try to keep our Clients aware of EVERYTHING.  For example, if a particular story concept is being reported upon in many different media sources, infotex usually chooses to ignore the story concept altogether, unless we can find a “unique take” on the story concept.

Original article by Warwick Ashford of Computer Weekly.

If you have articles you would like us to review, forward them to [email protected]!  



Latest News
    Endpoint Detection and Response and You Webinar-Video In this webinar-Video, we will discuss the advantages, considerations, pricing, and configuration concerns when adding Endpoint Detection and Response to your security posture. If you are using a traditional Anti-Virus/Malware solution, you’ll want to consider adding or replacing it with a comprehensive EDR/XDR/MDR solution for the most bang […]
    R7: 2023’s Top Seven Technology Risks Webinar-Video What are the top seven risks your board should know about in 2023? Since 2006, Dan has been compiling a list of the “top seven risks small institutions are facing,” in preparation for his board presentations. This webinar will present the 2023 list in a manner that you […]
    PRESS RELEASE – FOR IMMEDIATE RELEASE BUSINESS NEWS NEW EMPLOYEE FOR INFOTEX We are excited to announce the addition of William Summers to our team as our new Data Security Analyst. William brings a wealth of knowledge to our organization, and we are confident that he will be an invaluable asset in helping us reach […]
    Yes, the CISO of the Starship Enterprise On AI replacing the business of cybersecurity. Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . From time to time, my friends from high school, and even some from college, who have a minimal understanding of the cybersecurity […]
    Artificial intelligence carries risk, but so does organic ignorance … Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . At a recent conference, I noticed two camps emerging in the debate over artificial intelligence. Some people embrace AI as a tool, while others support Elon […]
    PRESS RELEASE – FOR IMMEDIATE RELEASE BUSINESS NEWS NEW EMPLOYEE FOR INFOTEX We are pleased to announce the appointment of Nathan Taylor as our new Network Administrator at infotex.  “We are very excited to have Nathan join our team as a Network Administrator and look forward to his contributions to maintaining and improving our infrastructure!” […]
    about artificial intelligence . . . And who will protect us from it . . .  Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . Just watched some press on the the Senate hearings over regulating AI. The normal senator faces, Sam Altman of OpenAI, […]
    The Evolution of an Inside Term Used in our Vendor Risk Report Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . Those who audit infotex know that our vendor risk report refers to a couple of our providers as “ransomware companies.” This reference started evolving […]
    Another awareness poster for YOUR customers (and users). Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Check out posters.infotex.com for the whole collection! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape) You are welcome to print out and distribute this around your […]
    New tools could allow unskilled attackers to launch increasingly sophisticated attacks… An article review. Imagine a world where you receive a call from your boss asking you to assist them with something… only it’s not your boss, but an AI being used by an attacker.  This isn’t science fiction, it’s an actual attack that has […]