About Us | Contact Us
View Cart

You Spoke, We Listened

By Vigilize | Tuesday, December 10, 2019 - Leave a Comment


An honest sidebar.


ServIcons_ITAudit_01

In the past year, we have received feedback from our regular webinar attendees that we decided we should react to.  The following top five complaints articulate suggested changes to our “education process,” based on your feedback.  We may not be able to respond to all of these suggestions immediately, but we’d like to at least put the following on your radar:

 

  1. Call them “webinar-movies” if they aren’t going to be live.
    Many of our audience are pointing out that we have switched to recording our webinars as movies in advance of the webinar.  We hope this makes for a better experience, but we agree that the I in CIA is data integrity, and we should be more transparent about the fact that we are actually not even there while you are watching the “webinar.”  We apologize for any confusion.
  2. If you have to use movies, can you consider a panel discussion after a movie?
    Wow, what a great idea. We record a webinar-movie, show the movie, and then invite real bank ISOs to participate in a discussion about the movie.  I like it.  We’ll do it.
  3. Get a regular schedule and stick to it, stop canceling webinars, don’t change topics after you schedule them.
    Okay, you caught us. This is Dan’s fault, nobody else’s.  And it totally makes sense that you are relying on the topics we may advertise.  If you go to webinars.infotex.com before 01/01/2020, you will most likely see an empty list.  That’s because we are definitely responding to this suggestion, but in order for us to live up to its expectations, we are holding off on publishing the webinar schedule until we know it’s a schedule we can commit to.  Thank you to those who provided this honest feedback, and we apologize to everybody who may have suffered from our lack of consistency in the webinar schedule.
  4. Live Video of Dan and maybe Sofia and Michael (whoever is involved).
    This may be a bit harder to achieve than those who suggested it may think.  We all work remotely.  But we’re looking into this.
  5. Make them shorter. Two hours, wtf?  20 minutes . . . . ahhhhh.
    Okay, thanks for this suggestion.  It came after our two-hour Change Management Webinar that we noticed most people left after an hour and five minutes.  We get it, nobody has time for a two-hour webinar.  But some of our material is more complicated than 20 minutes.  Still, we can break it into 20-minute segments, which is what we plan to try in January 2020.  20 minutes, in 2020.  I like how that ends this sidebar!


same_strip_012513


 

Posted in Infotex News

Latest News
    Our Lead Non-Technical Auditor takes a look at the new AIO Guidance… Architecture, Infrastructure, and Operations (AIO) is the latest booklet released by the Federal Financial Institutions Examination Council (FFIEC) in their line of  IT Examination Handbooks. It is an update to their 2004 Operations booklet and, as the name implies, expands into the areas […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]
    Many organizations still fail to consider the unique risks posed by cloud computing… An article review. Last month thousands of Western Digital MyCloud device owners learned about the risks of cloud-based solutions the hard way: their data had been wiped remotely due to a flaw in the internet-facing component of their external hard drives. While […]
    infotex does not use Kaseya… We are protecting our Clients! Another blog post meant to inspire thought about IT Governance . . . . To all infotex managed security service Clients: As you may be aware there was a large ransomware attack recently that leveraged a remote management tool called Kaseya that is used by many […]
    While we’re not a news service, we often use current events to comment on trends and our services. This blog is intended to get people thinking about topics and trends in Technology Risk Management, through our article reviews, as well as through original blog articles about current events and our MSSP services (such as our […]
    PRESS RELEASE – FOR IMMEDIATE RELEASE BUSINESS NEWS Dan Hadaway and Sara Fultz co-wrote an article in the Spring 2021 issue of the Ohio Record, the Official Magazine of the Ohio Bankers League.  Find out on page 20 and 21 of the magazine how tabletop testing strengthens bank cybersecurity. You can read the article here! […]
    You’ve heard it from every MSSP you’ve met: the definition of a SIEM is in the eye of the beholder. But at infotex, we are not talking about the database – an asset whose definition is continuously evolving. We’re talking about the way three teams collaborate in an overall Technology Risk Monitoring process. And whether […]
    After the large number of high-profile breaches in the recent months, it is easy to become disconcerted about how to prevent such things from happening to your Bank. The answer to preventing a breach is a very complex one. infotex will explore this with you! The heightened level of awareness and extra protective tendencies that […]
    A follow-up on Dan’s 2008 Password Manifesto On the NIST Publication on Digital Identity Guidelines Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . . In June 2017, NIST released a special publication on digital identity, NIST SP 800-63, that is starting to get the attention […]
    Another awareness poster for YOUR customers (and users).  Now that we have our own employees aware, maybe it’s time to start posting content for our customers! Download the large versions here: Awareness Poster (Portrait) Awareness Poster (Landscape)   You are welcome to print out and distribute this around your office. Interested in one of ours […]