You Spoke, We Listened

An honest sidebar.

In the past year, we have received feedback from our regular webinar attendees that we decided we should react to.  The following top five complaints articulate suggested changes to our “education process,” based on your feedback.  We may not be able to respond to all of these suggestions immediately, but we’d like to at least put the following on your radar:

1. Call them “webinar-movies” if they aren’t going to be live.
   Many of our audience are pointing out that we have switched to recording our webinars as movies in advance of the webinar.  We hope this makes for a better experience, but we agree that the I in CIA is data integrity, and we should be more transparent about the fact that we are actually not even there while you are watching the “webinar.”  We apologize for any confusion.
2. If you have to use movies, can you consider a panel discussion after a movie?
   Wow, what a great idea. We record a webinar-movie, show the movie, and then invite real bank ISOs to participate in a discussion about the movie.  I like it.  We’ll do it.
3. Get a regular schedule and stick to it, stop canceling webinars, don’t change topics after you schedule them.
   Okay, you caught us. This is Dan’s fault, nobody else’s.  And it totally makes sense that you are relying on the topics we may advertise.  If you go to webinars.infotex.com before 01/01/2020, you will most likely see an empty list.  That’s because we are definitely responding to this suggestion, but in order for us to live up to its expectations, we are holding off on publishing the webinar schedule until we know it’s a schedule we can commit to.  Thank you to those who provided this honest feedback, and we apologize to everybody who may have suffered from our lack of consistency in the webinar schedule.
4. Live Video of Dan and maybe Sofia and Michael (whoever is involved).
   This may be a bit harder to achieve than those who suggested it may think.  We all work remotely.  But we’re looking into this.
5. Make them shorter. Two hours, wtf?  20 minutes . . . . ahhhhh.
   Okay, thanks for this suggestion.  It came after our two-hour Change Management Webinar that we noticed most people left after an hour and five minutes.  We get it, nobody has time for a two-hour webinar.  But some of our material is more complicated than 20 minutes.  Still, we can break it into 20-minute segments, which is what we plan to try in January 2020.  20 minutes, in 2020.  I like how that ends this sidebar!