Mobile Banking Study

Thematic Review . . .

Though written about U.K. banks, much can be learned from reading this report!
Another one of those Dan’s New Leaf Posts, meant to inspire thought about IT Governance . . . .


The Financial Conduct Authority (FCA), a financial regulatory body in the United Kingdom, released a study this month entitled Thematic Review (TR 14/15) on Mobile Banking and Payments.  When I first found this I have to admit my immediate reaction was “darn, it’s the U.K.”  However, due to my intense curiosity about what makes mobile banking work, I decided to read it anyway.

And for that, I’m glad!

If you’re in a hurry, and who isn’t these days, jump to Page 10 of the study.  Some of the findings were surprising to me, and to me that makes this an interesting study!  While I was not surprised by the need for customer education, I was pleasantly surprised by the finding that with mobile banking consumers understand their rights and responsibilities much better.  To me that means that customer education efforts ARE working.

As I am working on a talk about Customer Education in November at the Indiana Bankers Association’s IT Security Conference, I of course print-screen anything I see about the subject.  But the fact that the efforts are working will definitely make it into my talk.

Meanwhile, I learned a bit about thematic analysis!

Original article by Dan Hadaway CRISC CISA CISM. Founder and Managing Partner, infotex

“Dan’s New Leaf” is a “fun blog to inspire thought in the area of IT Governance.”




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