Chad Smith of Infotex, Inc. has recently been promoted to Network Operations Center (NOC) Manager of the managed services division of the company. “In this position, Chad will be responsible for increasing consistency and lowering average response time,” said Dan Hadaway, President of Infotex. “He has been very customer service oriented from the first day he joined our team, so when the opportunity arose it was a no-brainer decision to put Chad at the helm.”
“I’m honored and fired up for this challenge,” says Chad, who graduated from Harrison High School in 2003. “The team I’m going to be leading consists of some of the best Data Security Analysts in the business, so it is indeed a great honor.”
Infotex is based in Kokomo, Indiana with an office located in Lafayette. The firm monitors networks for malicious traffic 24x7x365 as part of what it calls its “Managed Security Services role.” The firm also provides IT Auditing services and Information Security Consulting services, and is an Indiana Bankers Association Preferred Service Provider.
“Keeping the team focused on quality around the clock is easy when you have the quality of people we have,” Chad added. “But there’s always room for improvement. I’m hoping to improve on communication between our analysts and our clients.”
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